Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a full refund, the exact item you purchased must be returned. Returns that do not meet the below criteria may be subject to a deduction from the refund to cover the loss in the item's value.

General return requirements
Same or unaltered condition (not an exhaustive list):

• Unused, unaltered, with no damage or signs of use outside of the listed item's condition or how it was received
• All parts must be intact
• Should be returned with original product packaging: boxes, UPCs, bags or any items used to wrap and protect the item
• Must include all items that were included in the original package, such as cords, cables, remote controls, manuals, warranty and rebate cards, free gifts or bonus items
• Items must have original tags, labels, and/or any accompanying materials that were originally included

To start a return, you can contact us at orders@electricalbargain.co.uk. Please note that returns will need to be sent to the following address: 

Electrical Bargain
43/44 Pembroke Centre
Swindon
Wiltshire
SN2 2PQ
United Kingdom

If your return is accepted, and the item is faulty, we’ll send you a return shipping label, as well as instructions on how and where to send your package. If the item has been ordered in error or the customer changes their mind about the purchase, it can still be returned but at the customers cost.  Items sent back to us without first requesting a return may not be accepted. 

You can always contact us for any return questions at orders@electricalbargain.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@electricalbargain.co.uk.